#2 Retail Sales & Customer Service Skills: Delight your customers for repeat business

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This course introduces international undergraduates to effective customer service practices within the Canadian retail environment. It emphasizes building and maintaining customer relationships, store layout optimization, communication strategies, and understanding consumer rights and legal responsibilities. The course aims to prepare students for their first retail management roles, enhancing their practical skills and legal knowledge for a successful career in retail.

Target Audience:
International undergraduate students aiming for retail management positions.

Learning Outcomes:
By the end of this course, students will be able to:

  1. Understand the dynamics of the Canadian retail environment and its impact on customer service.
  2. Implement strategies to enhance customer relationships and encourage repeat business.
  3. Design store layouts that optimize customer experience and sales.
  4. Navigate communication challenges effectively in retail settings.
  5. Recognize and uphold consumer rights within the legal framework governing Canadian retail.
  6. Develop proactive strategies to anticipate and solve customer issues before they escalate.

Course Content

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Course Includes

  • 6 Lessons
  • 18 Topics
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